HOW CAN WE HELP?
please feel free to contact us.
We ship within 24 hours of the order being placed.
U.S. orders typically arrive within 2-5 business days. First Class International orders typically arrive in 8-10 business days, but it can take up to 3 weeks.
We use the United States Postal Service and FedEx.
If you registered, you can track it here. You'll receive both an order acknowledgement and a shipment notification that includes tracking details.
Free for U.S. orders over $49. Other shipping options and estimates can be previewed by adding items to the cart.
We ship worldwide. We ship to international, APO, FPO, addresses, and U.S. addresses, including P.O. Boxes.
Email us that you will be sending an item to be returned. We will provide you with a Return Merchandise Authorization (RMA) number and the return instructions. You drop the items in the mail, and we will refund your purchase.
Currently you can find our products here on this website and on Amazon.com.
Our online payment processing is provided by industry leading Shopify. You can also use Paypal, Amazon Pay, and Apple Pay. All major credit cards are accepted.
Use your email and billing information with recipient's name and shipping address, and let us know that it's a gift, in the notes when ordering.
Returns and Exchanges
If for any reason you're not satisfied on your purchase from us, you can return it. We will accept returns of unused and unwashed items with tags for a refund or exchange within 31 days of purchase. More on our hassle-free return policy, here.
Mochibrand® products are fully warranted to the original owner against defects in materials and workmanship for a full year after the purchase of the product. More on our warranty policy, here.
Yes, we can help you customize. We have worked with groups small and big. Email us.
Really depends on the ordering quantity and your budget. Anything is possible.
Full size is 14-liter. Mid size is 10-liter. Slim size is 8-liter.
You can fill about 18 cans of soda found in the U.S. in the Full size. 15 cans in the Mid size, and 12 cans in the Slim size.
The exterior fabric is water-repellent.
Yes, they are adjustable for customized fit. They are also interchangeable and can be replaced.
Machine washing is not recommended. Damp wipe and hang dry for best results.
Please follow these simple steps here.
Please contact us. We will be happy to answer any questions!
WE ARE HERE TO ANSWER ANY QUESTIONS
Fire away your questions.